Last Updated: July 30, 2026
This Refund Policy explains how refunds, cancellations, and billing issues are handled for ReelPilot purchases made through getreelpilot.com.
Payments are securely processed by Creem, our Merchant of Record. Creem manages payment processing, applicable taxes, invoices, and approved refunds.
ReelPilot provides digital AI-assisted services. Generation begins after you submit a request and may consume computing resources immediately. A service is considered delivered when a requested generation or export is completed or made available to your account.
You may request a refund for your first subscription payment within 14 days of purchase if you have not used ReelPilot to generate or export completed paid video outputs. Approved refunds are returned to the original payment method.
You may cancel a subscription at any time to stop future renewals. Cancellation does not automatically issue a refund for a previous billing period, and access may continue until the end of the paid period.
Pay-as-you-go purchases may be refunded if generation has not started, if credits have not been used, or if a verified technical issue prevents delivery of the purchased service. Completed generations, exports, and used credits are generally non-refundable.
AI-generated scripts, scenes, voices, and captions are creative digital outputs that may require customer review and editing. Refunds are not guaranteed for change of mind after using the service, dissatisfaction caused by customer-provided prompts or materials, platform rejection outside our control, or violations of our Terms of Service.
Send a request within 14 days of the applicable purchase to support@getreelpilot.com. Include your account email, order number, purchase date, and a short explanation of the issue. We may request information needed to verify service usage or a technical failure. We aim to acknowledge and respond to refund requests within 3 business days.
Approved refunds are submitted through Creem and returned to the original payment method. The time required for funds to appear depends on your bank, card provider, or payment method.