Email us at support@getreelpilot.com.
We aim to respond within 3 business days.
Contact us if you need help with account access, product usage, generated drafts, exports, or a technical issue. Please include the email used for your account, the affected feature, and any non-sensitive details that can help us reproduce the problem.
Payments are securely processed by Creem, our Merchant of Record. For a billing, subscription, cancellation, or refund request, use the secure link in your Creem receipt or contact us with your account email, order number, purchase date, and a short description of the issue. Never email full card details or account passwords.
Review our Refund Policy for eligibility and our Terms of Service for renewal and cancellation rules.
For access, correction, deletion, copyright, privacy, or content safety concerns, email the same support address and clearly identify the request. Review our Privacy Policy and AI Safety & Acceptable Use Policy.
Support requests are reviewed Monday through Friday, excluding public holidays. Complex payment, privacy, or content investigations may require additional verification before resolution.